Campaign Manager

Keep your customers engaged with maaiiconnect Campaign Manager. This broadcast messaging feature lets you send messages and communication campaigns in bulk to target audiences anywhere in the world.

Campaign Manager is currently available for SMS; more channels to support soon.

You can create and send campaigns that are scalable according to your target recipients and message content.

SMS is mainly used to send promotional campaigns or transaction-related messages for marketing purposes.

How to Create Campaigns

Standard Campaign:

Send any message to any of your target recipients using a spreadsheet template.

Refer to How to Create a Standard Campaign of this guide for details on how to create Standard Campaigns.

Dynamic Campaign:

Send the same message to multiple target recipients. You may also personalize the message for each recipient by using variables such as web links, first and last names, or other customizations on a spreadsheet template.

Refer to How to Create a Dynamic Campaign of this guide for details on how to create Dynamic Campaigns.

Submitted Campaign

Campaigns that are Pending For Approval or In Progress (scheduled for sending) lists under Submitted Campaign.

Search Campaigns

To search for campaigns, type in the campaign name in the search box. Relevant results display on the campaign list.

Approve / Disapprove Campaigns

Only Staff Admins assigned as Approvers can approve campaigns. Other Staff Admins can only add comments in the campaign.

To quickly approve or disapprove a campaign:

  • From the dashboard navigation pane, click Campaign Manager > Submitted Campaign. On the status column, there will be :white-check-mark: and :x:
  • Click on :white-check-mark: to approve a campaign or click on :x: to disapprove it.

To approve or disapprove a campaign and include comments or edits:

  • Open the campaign details. You have the option to add notes in the comment text box.
  • You can also edit the campaign schedule (Time zone, Frequency, Date, or Time).
  • Click Approve to approve the campaign, or Disapprove to disapprove it. Approved campaigns will stay under the Submitted Campaign list, while disapproved ones moved to the Draft Campaign list.

Revoke an Approved Campaign

To revoke or stop an approved campaign from being sent out:

  • From the dashboard navigation pane, click Campaign Manager > Submitted Campaign
  • In the search box, search for the campaign you wish to revoke
  • From the search results, click on the campaign to open its details
  • Click Revoke. A pop-up window will appear with the following message: "This campaign will be canceled and moved to the Draft Campaign list. Are you sure you want to proceed?"
  • Click Revoke to confirm. The revoked campaign will then moved to the Draft Campaign list.

Duplicate a Campaign

To duplicate or make a copy of an existing campaign:

  • From the dashboard navigation pane, click Campaign Manager > Submitted Campaign
  • In the search box, search for the campaign you wish to duplicate.
  • From the search results, click on the correct campaign to open its details
  • Click Duplicate. A new campaign containing all the details from the original will be created.
  • Edit the following details as necessary before saving or sending for approval:

    • Recipients
    • Campaign Name
    • Sender Address
    • Content
    • Use of suggested variables (if available)
    • Schedule (Time zone, Frequency, Date, and Time)
  • Click Send for Approval then select an Approver. Otherwise, click Save to save and move the campaign to the Draft Campaign list.

Draft Campaign

Campaigns that have been Drafted, Disapproved or Canceled will be listed under Draft Campaign.

Search Campaigns

To search for campaigns, type in the campaign name in the search box. Relevant results display on the campaign list.

Edit and send for approval drafted and disapproved Campaigns

You can continue making changes in drafted or disapproved campaigns before sending them for approval.

  • From the dashboard navigation pane, click Campaign Manager > Draft Campaign
  • Double-click a campaign name, or click the 3-dot menu on its right and select View Campaign
  • Click on Edit, to make changes in any of the following details in the campaign:

    • Recipients
    • Campaign Name
    • Sender Address
    • Content
    • Schedule (Time zone, Frequency, Date, and Time)
  • Click on the Send for Approval button at the bottom of the screen.

  • On the Select Approver pop-up window that will appear, select the Staff Admin required to approve your campaign.
  • Click on Select to proceed. The campaign will then moved to the Submitted Campaign list and a maaiiBot chat, and an email will be sent to the selected Staff Admin, alerting them about the campaign pending for approval.

Delete drafted, disapproved, and canceled Campaigns

A. To delete multiple drafted, disapproved, or canceled campaigns:

  • From the dashboard navigation pane, click Campaign Manager > Draft Campaign
  • On the list of campaigns that will be displayed, tick the buttons before the campaign names you wish to delete. The total number of campaigns selected and a trash bin icon will appear at the top of the list.
  • Click the trash bin icon.
  • On the pop-up window that will appear, click on Delete to confirm the action. The deleted campaigns removed from the campaign list.

B. To delete Campaigns one by one:

  • From the dashboard navigation pane, click Campaign Manager > Draft Campaign, then find the campaign name you wish to view its details before deleting
  • Click on the 3-dot-menu on the right then select View Campaign.
  • Inside Campaign Details, click Delete
  • On the pop-up window that will appear, click on Delete to confirm the action. The deleted campaign removed from the campaign list.

Sent Campaign

Campaigns that have been Sent will be listed under Sent Campaign.

You can view and download the details of sent campaigns, including the Staff sender, sender address, total recipients, dates and times sent, and whether or not the campaigns were successfully delivered.

Search Campaigns

To search for campaigns, type in the campaign name in the search box. Relevant results display on the campaign list.

Download Sent Campaign Details

To download the details of the sent campaign,

  • From the dashboard navigation pane, click Campaign Manager > Sent Campaign, and find the campaign you wish to download the details.
  • Click on the 3-dot-menu on the right and select Download. A zip file downloaded to your computer.
  • Unzip and open the file to view the campaign details.

Updated about a month ago


Next Page

Refer to these pages to learn more about creating Campaigns:

Creating Standard Campaigns
Creating Dynamic Campaigns

Campaign Manager


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.