Space for Internal Group Chat

maaiiconnect Group Chat

What is Space?

Space is maaiiconnect's group chat feature that you can use to regularly exchange messages with other Staff members while serving customer inquiries, during meetings, or while occupied with other activities and engagements.

You can create a Public Space, which is open to and searchable by other Staff members; or a by-invitation-only Private Space. You can add up to 500 Staff members in a Space.

 

Creating a Public Space

To create a Public Space:

  • On your Workspace's Utility panel, click on the (+) button, then click on New Chat.

Creating a new Space

  • On the Staff Contacts window that will appear, select the Staff members that you would like to add in your Space then click on Next.

Selecting Staff members

  • On the New Space window that will appear, type in the name of your Space. The Space name must be unique, no longer than 60 characters, and without white spaces and/or special characters apart from "_" and "-".
  • Type in the description of your Space, i.e., what it is about. The description should be no longer than 500 characters.

Setting up a new Space

  • Click on Create.

The newly-created Public Space will appear in the Recent Connection area of your Workspace's Utility panel. It will also notify the added Staff members that they have joined the said Space.

 

Creating a Private Space

To create a Private Space:

  • On your Workspace's Utility panel, click on the (+) button, then click on New Chat.
  • On the Staff Contacts window that will appear, select the Staff members that you would like to add in your Space then click on Next.
  • On the New Space window that will appear, type in the name of your Space. The Space name must be unique, no longer than 60 characters, and without white spaces and/or special characters apart from "_" and "-".
  • Type in the description of your Space, i.e., what it is about. The description should be no longer than 500 characters.
  • On Space Setting, toggle the button ON (green) to set the Space to Private or by invitation only.

Selecting the Private Space setting

  • Click on Create.

The newly-created Private Space will appear with a Locked icon beside its name in the Recent Connection area of your Workspace's Utility panel. It will also notify the added Staff members that they have joined the said Space.

Creating a Private Space

 

Things to Do Inside a Space

Chat Functions

Below is a summary of the available chat functions you can use inside a maaiiconnect Space:

  • Send messages to other Staff members inside the Space
  • Use @mention, i.e., use @all or @[Staff member name], to respectively notify all Space members or an individual member about a specific message(s)
  • Copy a posted message
  • Recall a message or file you posted within five minutes
  • Edit a message you posted within five minutes
  • Reply to a specific message within the Space
  • Add quick links or text shortcuts to weblinks and phone numbers
  • Share images, videos, documents, and voice messages

Using chat functions inside a Space

For more information, refer to the following sections in this Guide:

 

Call Function

A Staff member can launch a conference call from within the Space. maaiiconnect will then automatically add the other members of the Space in the conference as participants

For more information, refer to the Conference Call section of this Guide.

 

Space Room Information

To view the Space information panel:

  • Click on the Room Profile icon on the right side of the Space window (1).

As a Space owner/member, you can:

  • View all Space members (2).
  • Rename the Space, update its description, and upload its profile image (3). Click on the Edit icon to make the changes, then click on Save.

Changes made in the name, description, and profile image will be reflected in the Space room information.

 

Adding Members into a Space

As a Space owner/member, you can add members in your Space:

  • On the right side of the Space window, click on the Room Profile icon to view the Space information panel.
  • Click on Add Member.
  • On the Staff Contact List that will appear, select the Staff member(s) that you would like to add in your Space then click on Invite.

A message will then state that the members were successfully added, and the names of the new members will be added to the member list. The said Space will also display a system message indicating that the Staff members have joined.

 

Removing Members from a Space

A. As Space owner, you can remove members from your Private Space.
B. As a Staff administrator, you can remove members from a Public Space.

  • On the right side of the Space window, click on the Room Profile icon to view the Space information panel.
  • On the Members list, find the Staff member you wish to remove then click on the (x) button beside their name. A pop-up message will appear, asking you to confirm the action.
  • Click on Remove.

A message will then state that the member was successfully removed from the Space. The said Space will also display a system message indicating that the Staff member has left.

 

Transferring Space Ownership

A. As Space owner, you can transfer the ownership of your Private Space to another member.
B. As a Staff administrator, you can transfer the ownership of a Public Space to another member.

  • On the right side of the Space window, click on the Room Profile icon to view the Space information panel.
  • Click on Transfer Ownership. A pop-up window with a dropdown box will appear. The dropdown box contains the names of the members you can transfer the Space ownership to.
  • Select the Staff member you wish to transfer the Space ownership to, then click on Transfer. A pop-up message will appear, asking you to confirm the action.
  • Click on Transfer.

The said Space will then display a system message indicating that the Space ownership has been transferred to another Staff member.

 

Leaving a Space

As a Space owner/member, you can leave and exit from a Space.

  • On the right side of the Space window, click on the Room Profile icon to view the Space information panel.
  • Click on Leave Space. A pop-up message will appear, asking you to confirm the action.
  • Click on Leave. A message will then state that you have successfully left the Space. The said Space will also display a system message indicating that you left.

 

Deleting a Space

A. As Space owner, you can delete your Private/Public Space.
B. As a Staff administrator, you can delete a Public Space.

  • On the right side of the Space window, click on the Room Profile icon to view the Space information panel.
  • Click on Delete Space. A pop-up message will appear, asking you to confirm the action.
  • Tick the checkbox beside I confirm to delete this space then click on Delete.

A message will then state that Space has been successfully deleted. The said Space will also be deleted and removed from the Recent Connection area of your Utility panel, and other Staff members will no longer have access to it.

Updated about a month ago


Space for Internal Group Chat


maaiiconnect Group Chat

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