maaiiconnect Reports comes with a data visualization interface that gives you quantitative visual metrics and insights about visitor call and chats inquiries and your other engagements with visitors and colleagues.
The interactive line chart lets you view the following per day:
- Inquiries (Closed, Handled, and Missed)
- Chat messages sent and received
- SMS sent
- Availability status (Active, Busy, Idle, and Offline)
- Conference calls
The default time range is seven (7) days.
Updated 8 days ago
|Viewing the Inquiry Report|
|Viewing the Call Report|
|Viewing the Chat Report|
|Viewing the SMS Report|
|Viewing the Visitor Report|
|Viewing the Staff Report|