maaiiconnect provides several features that Staff members can use to help one another when serving visitor enquiries. One of these features is the Transfer Enquiry.
You can transfer an ongoing enquiry to another Staff member when the visitor or customer needs additional assistance with their concerns.
Ways to transfer an enquiry:
Please check our detailed guide Transferring Calls on how to do a Warm Transfer and Blind Transfer.
Please check our detailed guide Transferring Chat on how to transfer a chat enquiry to another staff agent.
Updated 3 months ago