Service Numbers

Service Numbers are verified enterprise numbers that maaiiconnect administrators and staff members can use as their caller display numbers or calling line identities (CLIs) when making outbound calls to their visitors and customers. Having enterprise numbers as caller display numbers helps a company establish a local presence to its customers' locations, regardless of where the business or its staff is physically based.

You can add local (DID) numbers in the Service Numbers list that all staff members can use as their caller display number when making outbound calls.

Add Service Numbers

To bring your enterprise numbers as service numbers in maaiiconnect:

  • On the menu tab, go to My Account then tap Settings > Service Numbers.

Service Numbers

  • On the Service Numbers screen, tap the (+) icon beside Add Service Number.
  • On the Add Service Number screen that will appear, select the country code from the dropdown list, type in the phone number you want to add using the keypad, then tap Verify. An SMS verification code will be then sent to the phone number you just added.

Add Service Number

  • Type in the six-digit verification code sent to the phone number you added, then tap Done. Once the verification code has been validated, the following message will appear: Verification Completed!

Add Service Number Verification

  • Type in an optional name for your newly-added display number, then tap Confirm.

Add Service Number Successful

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Notes:

  • If you do not receive an SMS verification code, tap Resend.
  • You are allowed three attempts to verify the code. After three unsuccessful attempts, you have to wait for ten minutes before you can try again.

Deleting Service Numbers

To delete an added a service number:

  • On the menu tab, go to My Account then tap Settings > Service Numbers.
  • On the Service Numbers screen, tap the number you want to delete.

Service Number List

  • On the Service Number Information that will appear, tap Delete this number. A pop-up message will appear, asking you to confirm the action.

Delete Service Number

  • Tap Delete.

Delete Service Number Confirmation

Updated about a month ago


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Service Numbers


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