Managing Call Recording

Voice and Video Call Recording

When in a call with visitors, customers, or colleagues, taking notes helps you keep track of essential details but may prevent you from listening attentively.

Voice and video call recording let you save your conversations to the cloud so you can revisit your discussions when you need to, after the actual call.

maaiiconnect lets you choose your recording preferences, select or upload a voice greeting and automatically set a recurring schedule to delete call recording files from your Service Storage.

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You are responsible for configuring and using the recording features to comply with applicable laws, including jurisdictions requiring prerecording consent.

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Conference Call will only record voice calls in the conference room.

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From the dashboard navigation menu, go to Administration > Call Recording

Call Recording Settings

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General Settings

Recording Files Automatic Deletion

Select how often you would like to automatically delete your call recording files to free up your storage:

  • Never - manually select and delete recording files in storage (default selection)
  • Weekly - automatically delete all recording files in storage after a week
  • Biweekly - automatically delete all recording files in storage after two weeks
  • Monthly - automatically delete all recording files in storage after a month
  • Quarterly - automatically delete all recording files in storage after three months
  • Semiannually - automatically delete all recording files in storage after six months
  • Annually - automatically delete all recording files in storage after a year

Recording Files Automatic Deletion

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Recording Greeting

maaiiconnect provides simple default voice greetings to select that let your visitors and fellow staff members know that the call is being recorded.

In the Recording Greeting pane, select the voice greeting you want to use.
By default, greeting-eng.wav is the chosen greeting that will play when call recording is enabled.

You can listen to the available greetings and select which one will fit your call recording needs.

Recording Greeting

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Besides, maaiiconnect allows you to add your recording greeting via uploading an MP3 file or using Text-to-Speech powered by Google.

  • In the Recording Greeting pane, select (+) Add new greeting

Add new greeting

A pop-up window will display to upload a new greeting.

A. Audio File

  • Type the file name of the greeting to upload, a file name can be of any name but should not exceed 50 chars as the maximum limit.
  • Drag and drop the MP3 file or browse and select the location of the MP3 file to upload.
  • The MP3 must not exceed 10 MB as the maximum limit.
  • You may click the play button to listen to the uploaded audio file.
  • You may upload a different file to replace the current file if necessary.
  • Click the Create button to complete the steps of uploading an audio file greeting.

MP3 Greeting

B: Text-to-Speech

  • Type the file name of the greeting to upload, a file name can be of any name but should not exceed 50 chars as the maximum limit.
  • Type or paste the text you want to convert to a voice message. It must not exceed 700 characters as the maximum limit.

TTS Greeting

  • You may click the play button to listen to the voice message.
  • To select the preferred language and Voice Name, click the settings gear icon to expand the page and display the Language and Voice Name drop-down list.
  • Select the language in the drop-down list
  • Select Voice Name in the drop-down list
  • You may click the play button to listen to the selected language and voice name
  • You may refine the text message to fine-tune the message if necessary.
  • Click the Create button to complete the steps of uploading a TTS greeting.

TTS Greeting

Once new call recording greeting uploaded, they will be available in the recording greeting dropdown list to be selected.

Call Recording with added greetings

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Call Types Recording Preferences

There are four call types that you can record:

  • Enquiry Call - record voice and video calls (VoIP-to-VoIP Calls among Visitors and Staff members) in the enquiry room.
  • Outbound Call - record outbound (PSTN) voice calls from Dial pad and Contacts.
  • Internal Call - record voice and video calls (VoIP-to-VoIP calls among Staff members), including when dialled from an extension number.
  • Conference Call - record voice calls in the conference room.

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Select how you want to record these call types

In the Call Types Recording Preferences pane, select in the list to set each type to automatic, manual or no recording.

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By default, each type is set to Manual recording.

Automatic recording means automatically records a call once it connects.
Manual recording means you will have to manually click or tap the call recording icon on the call screen.
No Recording means there is no call recording icon in the call screen to click or tap in the call screen.

Call Types Recording Preferences

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The call recording function will be disabled when your service data storage becomes full.

Updated 21 days ago



Managing Call Recording


Voice and Video Call Recording

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