How to View Call Report

Call Report lets you monitor of all calls made and received by your customers and staff.

To view maaiiConnect Call Report from the navigation pane, click the Report (5th) icon and then select Call Report.

The Overview section consists of Call Success Analytics and Call Duration Analytics.

Call Success Analytics

The following metrics are displayed in individual block panels arranged in a row and also in an interactive bar and line chart.

Total Call Attempts

The Total Call Attempts block panel displays the total call attempts made for a given period of time.

In the referenced screenshot, the total call attempts data is 619 for a period of 1 day.

Total Successful Calls

The Total Successful Calls block panel displays the total successful call made for a given period of time.

In the referenced screenshot, the total call attempts data is 612 for a period of 1 day.

Answer Seize Ratio (ASR)

ASR is the percentage of the number of successfully connected calls to the number of attempted calls (it is also called the call completion rate).

Formula:
ASR % = (total number of answered calls / total number of calls) × 100

In the referenced screenshot, the ASR data is 99% for a period of 1 day.

Call Success Analytics

Call Success Analytics

Call Duration Analytics

The following metrics are displayed in individual block panels arranged in a row and also in an interactive bar and line chart.

Total Call Duration

The Total Call Duration block panel displays the total call attempts made for a given period of time.

In the referenced screenshot, the total call duration data is 318 for a period of 1 day.

Total Successful Calls

The Total Successful Calls block panel displays the total successful call made for a given period of time.

In the referenced screenshot, the total call attempts data is 612 for a period of 1 day.

Average Call Duration (ACD)

ACD is a quality metric used by telephony providers. It is the average length of an answered call made over the network.

Formula:
ACD = total call duration / total successful calls

In the referenced screenshot, the average call duration data is 1 min (round up to nearest one) for a period of 1 day.

Call Duration Analytics

Call Duration Analytics

Call Detail Report

The Call Detail Report interface displays consolidated call details that include:

Call Type: Whether off-net or on-net call
Caller: The person who calls a destination number
Called Party: The receiver of the call

Date/Time: the date and time of the call
Call Duration: how long the call lasted in minutes

Status: if the call connected successfully or failed
Last Response Code & Bye Reason: reason of why call ended
Ended By: who hung up the call (caller or called party)

Call Detail Report

Call Detail Report

Note

Use the Advance Search to view the call data according to your desired filter.

Updated 2 months ago


What's Next

Chat Report

How to View Call Report


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