Essentials Plan

CINNOX ESSENTIALS is our free plan, it's the perfect solution to start engaging your customers online. It includes all the essential web-based digital functionalities of CINNOX, such as:

Web Widget: Web call and live chat for your website
Video Calls and Screen Sharing
Web Link and QR Code for web call and live chat
Smart Messaging
Audio and video conference calls
Lightweight CRM
Unified customer communication history
Dashboard & Reports
Mobile App & Integration Plugin
Support & SLA
Access, Security & Compliance
and much more...

CINNOX ESSENTIALS includes 4,000 minutes of audio calls and 1,000 minutes of video calls to be shared between 5 licensed staff. These minutes can be consumed for calls from web widgets, QR codes, weblinks and staff-to-staff calls. Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.
To get started, please follow the instructions here.

CINNOX provides businesses with an all-in-one social solution for customer engagement and team collaboration. Leveraging an innovative multi-dimensional convergence model, CINNOX seamlessly unifies telecom and digital communication capabilities, providing high quality and scalable platform to elevate the customer experience across every touchpoint anytime, anywhere, on any device.

The CINNOX ESSENTIALS Plan is a completely free tool for web-based calls and chat. Businesses can install the CINNOX widget on their website to enable a new channel to engage customers, run campaigns, provide customer service, leverage features such as smart routing to connect customers with the best agents or use video call and screen sharing to add a new level of connection with customers. Our free plan is the best way for businesses to try out the CINNOX experience and see if it's the right solution for them. For those who are not ready to commit to a paid plan yet, it can still offer an instant and free solution for transforming customer experiences and collaborating internally. Watch our ESSENTIALS Plan use case video to learn more.

The CINNOX ESSENTIALS Plan comes with the same data security and protection standards as our paid plans. CINNOX is fully GDPR, ISO 27001, ISO9001 - and we provide 24/7 customer support, worldwide.

Read more our blog for data protection and security.

No, the CINNOX ESSENTIALS Plan is completely free with no hidden costs. CINNOX ESSENTIALS include 4,000 minutes of audio calls and 1,000 minutes of video calls to be shared between 5 licensed staff. These minutes can be consumed for calls from web widget, QR codes, web links and staff-to-staff calls.

Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service. Instant messaging via the CINNOX widget or between internal staff on CINNOX will not be affected.

The free CINNOX ESSENTIALS Plan comes with a total of 5 staff licences, and provides a total of 4,000 minutes audio calls and 1,000 minutes of video calls. The total usage entitlement is shared by all staff licences and not renewable.

For more information and subscription plan comparison, please click here.

The CINNOX ESSENTIALS Plan comes with 5 staff licences. You will need to upgrade your plan for more users.

CINNOX ESSENTIALS include 4,000 minutes of audio calls and 1,000 minutes of video calls to be shared between 5 licensed staff. These minutes can be consumed for calls from web widgets, QR codes, weblinks and staff-to-staff calls.

Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service. You can easily upgrade to a PRO or BUSINESS account that is better suited for your needs and usage requirements.

CINNOX ESSENTIALS include 4,000 minutes of audio calls and 1,000 minutes of video calls to be shared between 5 licensed staff. These minutes can be consumed for calls from web widgets, QR codes, weblinks and staff-to-staff calls.

Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.

Currently CINNOX supports English and Chinese (Simplified and Traditional).

To sign up for a CINNOX account, please go to our website at www.cinnox.com and click on Start for Free. You may also contact one of our experts through the CINNOX Widget on our website. They can help you find the perfect plan that is most suited for your needs.

CINNOX requires no installation so you can use it on supported browsers. The CINNOX Staff Mobile App is available in the following mobile OS:

• • Android: Google Play or Android APK

• iOS: App Store

For more information about the requirements, refer to the Overview section of our User Guide.

The CINNOX ESSENTIALS Plan comes with a few, small limitations. CINNOX sponsors the free plan in 2 ways. Firstly, the widget will show the CINNOX logo by default. Secondly, during incoming and outgoing calls on CINNOX, the screen will display a CINNOX sponsored video call answered. You can still customise the appearance of your widget in terms of the colour scheme and corporate tags. Icons for each tag can be chosen from a default list, however, uploading custom tag icons is not available for the ESSENTIALS Plan. Upgrade to a PRO or BUSINESS plan to fully customise your tag icons and upload your own company logo and video ad.

The CINNOX web widget can be easily installed in several ways. Our plugins are available on all 3 major CMS: WordPress, Drupal, and Joomla. If you prefer to install the widget manually, please go to the Administration tab on your dashboard, and click on Installation. Copy the Installation Code and paste it into your CMS under the closing tag. Read our tutorial here.

The CINNOX Widget can be installed easily with just a few clicks. You may choose from our CMS plugins or manually add the Installation Code to your website. Follow the steps here to install your CINNOX widget.

Yes, absolutely! You can get in touch with our customer support team any time, for any issue.

The ESSENTIALS Plan comes with 5 staff licences. If you need more staff licences, please upgrade to a paid plan which allow you to select the number of staff licences you need.

No, we do not offer the option to upgrade the storage space separately. 1GB of storage should be plenty for your team, but if you ever need more, please consider an upgrade to a paid plan for more storage space and features and enjoy a better CINNOX experience.

Yes, all CINNOX plans are multi-domain capable so that you can use the web widget on multiple websites. For more information, refer to our User Guide.

No, the ESSENTIALS Plan only provides web-based calls and chat features through CINNOX. Our PRO and BUSINESS Plans on the other hand offer virtual numbers for 150 countries.

The free ESSENTIALS Plan is a basic package which offers only the essential features, such as web-based calls and chats. The PRO and BUSINESS Plans add Social capabilities such as Facebook Messenger, WhatsApp, WeChat integration, and telecom features such as SMS and virtual numbers. Please refer to our current price plan for more details: https://www.cinnox.com/pricing

Yes. Please contact one of our experts through chat and call or email and they can help you to upgrade your plan.

No, you don’t. To sign up for the free CINNOX ESSENTIALS Plan, you only need to provide your name, work email, phone number, and your company details; then your can choose your preferred service account name.

CINNOX can only provide one company account per registered company. Each company account can only subscribe to one plan. You cannot combine the accounts from two different plans.