Essentials Plan

What is maaiiconnect ESSENTIALS?

maaiiconnect ESSENTIALS is our free plan, it's the perfect solution to start engaging your customers online. It includes all the essential web-based digital functionalities of maaiiconnect, such as:

  • Web Widget: Web call and live chat for your website
  • Video Calls and Screen Sharing
  • Web Link and QR Code for web call and live chat
  • Smart Messaging
  • Lightweight CRM
  • Dashboard & Reports
  • Mobile App & Integration Plugin
  • Support & SLA
  • Access, Security & Compliance
  • and much more...

It comes with 3 staff licences, 5,000 minutes of incoming and outgoing audio and video calls. Once the full usage entitlement is consumed, a plan upgrade is required to continue using the service.
To get started, please follow the instructions here.

How can my business benefit from maaiiconnect?

maaiiconnect provides businesses with an all-in-one omnichannel solution for customer engagement and team collaboration. Leveraging an innovative multi-dimensional convergence model, maaiiconnect seamlessly unifies telecom and digital communication capabilities, providing high quality and scalable platform to elevate the customer experience across every touchpoint anytime, anywhere, on any device.

Why would businesses use a free plan?

The maaiiconnect ESSENTIALS Plan is a completely free tool for web-based calls and chat. Businesses can install the maaiiconnect widget on their website to enable a new channel to engage customers, run campaigns, provide customer service, leverage features such as smart routing to connect customers with the best agents or use video call and screen sharing to add a new level of connection with customers. Our free plan is the best way for businesses to try out the maaiiconnect experience and see if it's the right solution for them. For those who are not ready to commit for a paid plan yet, it can still offer an instant and free solution for transforming customer experiences and collaborating internally. Watch our ESSENTIALS Plan use case video to learn more.

Is the free plan secure and safe to use?

The maaiiconnect ESSENTIALS Plan comes with the same data security and protection standards as our paid plans. maaiiconnect is fully GDPR, ISO 27001, ISO9001 - and we provide 24/7 customer support, worldwide.

Read more our blog for data protection and security.

Are there any hidden costs or "fine print" for the free plan?

No, the maaiiconnect ESSENTIALS Plan is completely free with no hidden costs. It comes with 5,000 minutes of incoming and outgoing audio and video calls usage entitlement. Once the full usage entitlement is consumed, you need to upgrade your plan to continue using the audio and video call functions. Instant messaging via the maaiiconnect widget or between internal staff on maaiiconnect will not be affected.

Are there any limitations in the free plan?

The free maaiiconnect ESSENTIALS Plan comes with a total of 3 staff licences and provides a total of 5,000 minutes for outgoing and incoming audio and voice calls. The total usage entitlement is shared by all staff licences and not renewable.

For more information and subscription plan comparison, please click here.

How many users does the free plan allow?

The maaiiconnect ESSENTIALS Plan comes with only 3 staff licences. You will need to upgrade your plan for more users.

How long can I use maaiiconnect free of charge? Is there a time limit?

The ESSENTIALS Plan only comes with a total of 5,000 minutes for outgoing and incoming audio, and voice calls on maaiiconnect. All staff licences share this total usage entitlement under the company account. Once the 5,000 minutes have been used, they will not renew. You can easily upgrade to a LITE, PRO or BUSINESS account that is better suited for your needs and usage requirements.

How many calls can I make with the free plan? What happens after I have used all the minutes?

Our ESSENTIALS Plan comes with a total of 5,000 minutes for outgoing and incoming audio and voice calls made through maaiiconnect. All staff licences share this total usage entitlement under the company account. Once the 5,000 minutes have been used, they will not renew. You can easily upgrade to a LITE, PRO or BUSINESS account that is better suited for your needs and usage requirements.

What languages are supported on the maaiiconnect Dashboard?

Currently maaiiconnect supports English and Chinese (Simplified and Traditional).

How do I sign up with maaiiconnect?

To sign up for a maaiiconnect account, please go to our website at www.maaiiconnect.com and click on Start for Free. You may also contact one of our experts through the maaiiconnect Widget on our website. They can help you find the perfect plan that is most suited for your needs.

What are the system and hardware requirements for maaiiconnect?

maaiiconnect requires no installation so you can use it on supported browsers. The maaiiconnect Staff Mobile App is available in the following mobile OS:

For more information about the requirements, refer to the Overview section of our User Guide.

What does it mean by "Sponsored" Branding & Widget Customisation and Video Call Advertising, and "maaiiconnect logo and video advertising banners may be displayed from time to time"?

The maaiiconnect ESSENTIALS Plan comes with a few, small limitations. maaiiconnect sponsors the free plan in 2 ways. Firstly, the widget will show the maaiiconnect logo by default. Secondly, during incoming and outgoing calls on maaiiconnect, the screen will display a maaiiconnect sponsored video call answered. You can still customise the appearance of your widget in terms of the colour scheme and corporate tags. Icons for each tag can be chosen from a default list; however, uploading custom tag icons is not available for the ESSENTIALS Plan. Upgrade to LITE, PRO or BUSINESS to fully customise your tag icons and upload your company logo and video ad.

How can I add the maaiiconnect web widget to my website?

The maaiiconnect web widget can be easily installed in several ways. Our plugins are available on all 3 major CMS: WordPress, Drupal, and Joomla. If you prefer to install the widget manually, please go to the Administration tab on your dashboard, and click on Installation. Copy the Installation Code and paste it into your CMS under the closing tag. Read our tutorial here.

How long does the widget installation take?

The maaiiconnect Widget can be installed easily with just a few clicks. You may choose from our CMS plugins or manually add the Installation Code to your website. Follow the steps here to install your maaiiconnect widget.

Do I still have access to 24/7 support with the free plan?

Yes, absolutely! You can get in touch with our customer support team any time, for any issue.

Can I purchase additional licences for more agents?

The ESSENTIALS Plan comes with 3 staff licences. If you need more staff licences, please upgrade to a paid plan which allow you to select the number of staff licences you need.

Can I purchase more storage space after I reached the 1GB limit?

No, we do not offer the option to upgrade the storage space separately. 1GB of storage should be plenty for your team, but if you ever need more, please consider an upgrade to a paid plan for more storage space and features and enjoy a better maaiiconnect experience.

Can I integrate the maaiiconnect web widget on more than one website or domain?

Yes, all maaiiconnect plans are multi-domain capable so that you can use the web widget on multiple websites. For more information, refer to our User Guide.

Can I add a virtual number to the free plan?

No, the ESSENTIALS Plan only provides web-based calls and chat features through maaiiconnect. Our LITE, PRO and BUSINESS Plans on the other hand offer virtual numbers for 150 countries.

What are the main differences between the free plan, and paid plans?

The free ESSENTIALS Plan is a basic package which offers only the essential features, such as web-based calls and chats. The LITE, PRO, and BUSINESS Plans add omnichannel capabilities such as Facebook Messenger integration, and telecom features such as SMS and virtual numbers. Please refer to our current price plan for more details.

Can I upgrade the free plan to another plan any time? How can I do that?

Yes. Please contact one of our experts through chat and call or email and they can help you to upgrade your plan.

Do I need to enter my credit card details to sign up for the free plan?

No, you don’t. To sign up for the free maaiiconnect ESSENTIALS Plan, you only need to provide your name, work email, phone number, and your company details; then your can choose your preferred service account name.

If I want more agents, can I keep my free account with 3 licences and add one (1) licence through a paid plan?

maaiiconnect can only provide one company account per registered company. Each company account can only subscribe to one plan. You cannot combine the accounts from two different plans.

Updated 29 days ago


Essentials Plan


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