Lite, Pro, Business, Enterprise Plans

What is maaiiconnect LITE?

maaiiconnect LITE is an upgraded version of ESSENTIALS. It's a flexible solution that allows you to engage your online customers with more maaiiconnect features. It includes:

  • All feature and functionalities of ESSENTIALS
    :heavy-plus-sign:
  • Web Widget Branding & Appearance Customisation for better brand consistency
  • Business Video and Icon Advertising
  • 100 minutes of on-net audio calls per licence/month
  • 50 minutes of video calls per licence/month
  • More storage, 2GB per licence
  • 180 days of report history

You can start with one staff licence and add more as you move forward.
To get started, simply follow the instructions here.

What is maaiiconnect PRO?

maaiiconnect PRO is a full-fledged virtual contact centre solution with web & telecom capabilities. It includes:

  • All feature and functionalities of LITE
    :heavy-plus-sign:
  • Conference calls
  • Virtual Phone Numbers
  • Dial pad for international outbound calls
  • Call Recording
  • Smart call routing
  • SMS
  • Call management
  • Custom Roles & Permissions
  • More storage, 3GB per licence
  • Unlimited report history

You can start with one licence and add more staff as you move forward. A minimum subscription of 3 months is required.
To get started, simply follow the instructions here.

Can I port my existing phone numbers into maaiiconnect?

Yes, existing numbers can be ported into maaiiconnect. To check if your numbers can be ported over, please contact one of our experts through chat and call or email.

How many phone numbers can I buy?

There are no limitations on the number of phone numbers you can buy.

Can I start using the phone number immediately once purchased?

At this moment, numbers need to be purchased offline and required a few days for activation. We are in the process of improving the purchase steps and in the near future, numbers will be directly purchased online and activated immediately.

How do I buy vanity numbers?

If you have a preferred number pattern, please contact one of our experts through chat and call or email.

What is maaiiconnect BUSINESS?

maaiiconnect BUSINESS is an omnichannel customer engagement solution with web, telecom and social media capabilities. It includes:

  • All feature and functionalities of PRO
    :heavy-plus-sign:
  • Facebook Messenger integration
  • Video call recording (coming soon)
  • Advanced Roles & Permissions
  • 200 minutes of on-net audio calls per licence/month
  • 100 minutes of video calls per licence/month
  • More storage, 4GB per licence
  • Unlimited report history

You can start with 3 staff licences and add more as you move forward. A minimum subscription of 3 months is required.
To get started, simply follow the instructions here.

On which package is the Facebook integration available?

Facebook integration is available from maaiiconnect BUSINESS Plan.

What is maaiiconnect ENTERPRISE?

maaiiconnect ENTERPRISE is a customised version of maaiiconnect BUSINESS. It can be tailored-made to fit the requirements specific to a corporation. It includes:

  • All feature and functionalities of BUSINESS
    :heavy-plus-sign:
  • 3rd party system integration (CRM/ERP/Ticketing)
  • Mobile app SDK for visitor
  • PBX Integration
  • APIs
  • Chatbot integration
  • On-premise Deployment
  • Distributed DB compliance
  • Data retention
  • Bring Your Own Carrier (B.Y.O.C)
  • Multiple app ID
  • and much more...

To get started, please contact our BUSINESS team through chat and call or email.

What is 1-Click-Call and 1-Click-Chat?

1-Click-Call and 1-Click-Chat allow visitors to start a direct call or chat conveniently through a single click on the maaiiconnect Widget on your website. It eliminates communication barriers such as multiple clicks, extra costs, time or availability. Our easy access widget provides a streamlined service of live chat as well as best-in-class voice and video calls directly from the browser. To learn more, please visit our website.

How can I enable 1-Click-Call to the maaiiconnect Widget on my website?

You can enable 1-Click-Call by setting up a tag with your target customers' (visitors) locations and site language with a PSTN destination number. Then use our CMS plugins or copy and paste the Installation Code to your website to install the widget.

Updated 29 days ago


Lite, Pro, Business, Enterprise Plans


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