Retail Banking

How does maaiiconnect secure my customer's data?

Since your customer’s browsers can be used to hijack customer data; we implement a high-security mechanism to mitigate this risk. A unique one-time token that expires soon after use is generated for the customer, every time they visit your website. On top of this, we use local storage to prevent session hijacking.

What are the key security features of maaiiconnect?

maaiiconnect treats security as a top priority, and every account has several inbuilt security features, including:

  • Preventing a user from attempting to login after several failed attempts
  • Limiting to the number of enquiries a visitor can make
  • Limiting the number of messages a visitor can send
  • Detecting fraudulent calls and rejecting them by default
  • Rejecting requests from IP addresses marked as hostile
  • Multi-region spam detection

How does maaiiconnect protect the privacy of my customers?

Protecting customer privacy is a priority at maaiiconnect, and we are committed to maintaining strong and compliant privacy protections in line with the provisions of the Hong Kong Personal Data (Privacy) Ordinance (CAP 486) and the General Data Protection Regulation (EU) 2016/679. Furthermore, maaiiconnect is certified for ISO 9001, ISO 27001 and Payment Card Industry Data Security Standard (PCI DSS).

Does maaiiconnect practice any kind of security penetration testing?

maaiiconnect has been tested several times by security companies. It helps us to make sure our application is secure, and we are covered for the latest OWASP risks. Every day, we perform vulnerability scans on our PoP sites to make sure new deployments and libraries are secure and not susceptible to exploits or attacks.

What is the data retention feature of maaiiconnect?

maaiiconnect's Data Retention feature lets staff administrators regularly create a backup of data stored within their service account and securely move them outside of the service (e.g., to their locally-hosted servers or other preferred backup locations). The feature currently supports an offline backup mode using SSH File Transfer Protocol (SFTP).

Does maaiiconnect ensure data safety with encryption?

Yes, our connections are protected with TLS/1.3 encryption, which is the latest and fastest industry standard for communication encryption and protection. This includes:

  • Data encryption in transit
  • Call encryption
  • Data encryption at rest
  • Messaging encryption
  • Encryption in applications
  • Data centre security

What is the security and SLA level for maaiiconnect?

maaiiconnect’s carrier-grade contractual Service Level Agreement (SLA) assures an annual uptime of 99.95% with real-time service delivery, monitoring, and support 24 hours a day, 365 days a year. High-performance connections and availability are achieved through our globally-distributed IP network comprising strategically positioned points of presence (PoPs) and direct interconnections with over 160 tier-1 telecom carriers and mobile operators worldwide.

Our network supports multiple protocols and multi-codec conversions to ensure full compatibility with our partner and client connectivity needs. Supported protocols include SS7, ISDN-PRI, SIP, and WebRTC; while supported codecs include OPUS, AMR-WB/AMR, G.711, and G.729.

Does maaiiconnect have any data governance monitoring function?

maaiiconnect has various data governance functions in the Dashboard, and all reports can be downloaded. Financial organisations can have more visibility and data for control and monitoring.

Can maaiiconnect integrate with any CRM?

Yes, maaiiconnect can be integrated with different CRM platforms (e.g. SalesForce, Odoo, etc.). For more information, please contact one of our experts through chat and call or email.

Can maaiiconnect integrate with third-party systems?

Yes, maaiiconnect can be fully integrated with third-party ticketing systems, Customer Relationship Management (CRM) systems (eg. Salesforce), Online Charging Systems (OCS), and Private Branch Exchange (PBX) phone systems.

Can maaiiconnect support different deployment models?

Yes, maaiiconnect can support various deployment models, such as on premise and private cloud service. Please contact one of our experts for deployment model requirements and quotation through chat and call or email.

Can maaiiconnect support multiple languages?

Yes, we can support multiple languages. At this stage, maaiiconnect supports English and Chinese (Traditional and Simplified). If any additional languages are required we can support on a case by case basis.

Do you have a free demo service?

Yes, please register on our website and click the widget for a live demo.

Updated about a month ago

Retail Banking

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