Administrator User Guide

Overview

liveConnect is a cloud-based, virtual contact center that makes it easy for any business to deliver better customer service at lower cost. liveConnect enables instant two-way Live Chat and Live Call communications with your customers using our proprietary communications technology integrated into your Mobile App(s) or Website(s).

This guide is written primarily for administrators. It contains functionalities, feature descriptions, and instructions about the installation and configuration of the liveConnect platform.

Details include:

  • Widget Installation
  • Appearance
  • Widget Configuration
  • Tag Configuration
  • Staff Management

Important

This document supports liveConnect Dashboard v.1.0 and Web widget 1.0 or higher.


Administrator User Guide


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