Managing Destinations

A Destination is a group or team of staff members that answer inquiries from the maaiiconnect widget, web link, or QR code; and inbound calls from toll-free or local virtual numbers.

maaiiconnect provides the following options on how service support staff can pick up customer inquiries:

  • PSTN Phone
  • SIP Trunk
  • Staff List

You can add up to 10 destination endpoints in a Staff List. All endpoints will simultaneously receive a notification whenever there is an open inquiry.

Creating a New Destination

Refer to the Creating New Destinations section of this guide for more information about creating a new destination.

Viewing Destinations

To view destination details:

  1. From the navigation menu, go to Destination. Created destinations are listed alphabetically. You can look for a destination by its name using the search bar, or by scrolling up and down and using the page navigation.
  2. On the right-hand side of a particular destination, click on the vertical ellipsis ( ) then click Destination Details. It will provide the following Basic Settings:
    • Destination Name
    • Support Language
    • Support Location
    • Destination Rules (type and endpoint)

Editing a Destination

To edit a destination:

  1. On the Destination Details page, click on the Edit button.
  2. Update the details that need to be modified.
  3. Click Save.

Deleting a Destination

To delete a destination:

  1. From the navigation menu, go to Destination.
  2. On the right-hand side of a particular destination, click on the vertical ellipsis ( ) then click Delete Destination. A pop-up window will appear, asking to confirm the deletion of the destination.
  3. Click Delete.

Updated 11 days ago



Managing Destinations


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