In setting up and managing a maaiiconnect service account, you as a Staff administrator need to do the following:

• Register the websites where the maaiiconnect Widget will be installed
• Install the Widget
• Configure the Widget and customise its appearance.
• Create staff members' accounts, group them into Teams, and assign them Roles and Permissions

To set up customer engagement, you also have access to features that will let you do the following:

• Enable Pre-Chat Survey and Offline Support Visitor Forms to get to know their customers better
• Manage call recording settings and identify which types of calls to record and when to record them

As part of the regular monitoring, you have access to My Plan, which summarises your service account's usage statistics. You can also check your service storage and see if you need to upgrade or delete files that are no longer necessary.