Dashboard Guide (Agent)


This guide is written for Staff with an agent role. It will give you simple guidelines on how to use the Dashboard to handle incoming inquiries, make conversations with the other staff including sending SMS. This guide is a smooth walkthrough in learning the basic communication functionalities of maaiiConnect.

Details include:

  • Account Activation
  • Dashboard Login
  • Workspace
  • Settings Status Availability
  • Answering Visitor Call Inquiries
  • Service Visitor Chat Inquiries
  • Sharing Media Files
  • Closing an Inquiry
  • Making Outgoing Calls
  • Chat with Staff
  • Sending SMS
  • Managing My Numbers
  • Call Forwarding
  • What is in My Account
  • Extension Number
  • Managing Devices
  • Changing Password
  • Logging out in the Dashboard

For more information on Browser requirements, visit the Overview page.

Updated about a month ago

Dashboard Guide (Agent)

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