This mobile app guide provides maaiiconnect administrators and agents with simple guidelines on how to use the maaiiconnect App.
The maaiiconnect App is suitable for organizations that are in constant communication with their customers, clients, or visitors, and are seeking to establish efficient internal communication and work collaboration. With the maaiiconnect App, a user can attend to their customers' inquiries individually or as part of a team.
Get started and download the maaiiconnect App in App Store, Google Play, or the Android APK. Once you have downloaded the app, refer to the APP Login and Navigating the APP sections for more information.
Create meaningful interactions with your customers and visitors through crystal-clear calls and cross-platform chat.
- Receive, keep track of, and resolve inquiries in your maaiiconnect app
- Attend to chat inquiries
- Send or share files
- Attend to call inquiries
- Follow up on a missed inquiry
- Record calls
- Close an inquiry
- View Inquiry Overview (available for administrators only)
Keep your customers informed and engaged and send them the right messages at the right time.
- Keep your Contacts up to date
- Add Service Numbers or your personal numbers as your caller display number (Caller ID).
- Make calls using the dial pad
- Send 1-to-1 SMS
Instantly communicate with your team members and colleagues while providing customer service, or be part of a team that uses maaiiconnect for projects, departmental and operational discussions, and other interactions.
- Send and receive chat messages with fellow staff members
- Create a Space for internal group chat
- Send 1-to-1 SMS
- Make a 1-to-1 maaiiconnect Call and Answer Calls
- Make a Conference Call
- Make a Video Call
- Make a call using the Dial pad
As an individual with a maaiiconnect service account, you can view and modify the following:
- Your availability status
- Your account settings
- Your password
- Your call forwarding settings
- Your managed devices
- Your Unread Panel
Visit our Help Center and check out our comprehensive guides and FAQs that will help you get started with maaiiconnect.
For more information on Mobile Device Requirements to download the app, visit the Overview page.
Your opinion and experience using maaiiconnect is crucial to us. By Sending Us your Feedback means so much in shaping and building maaiiconnect.
Updated 25 days ago
|How to begin with maaiiConnect App|