My Numbers in maaiiConnect are personal numbers that has been verified to be caller display number of each staff (admin and agent) when making outbound calls to their customers.
My numbers as caller display numbers helps you to be recognised by your customer regardless of where you are physically based.
To bring your personal phone numbers into maaiiConnect,
- Navigate to the Service Number interface from the navigation pane.
- Click Add Phone Number
- Under the pop up window, enter the phone number and click Verification Code for verification
- SMS OTP code will be sent to your entered phone number
- Under the Verify Code text box, enter the 6 digits verification code
- Click Add
- Entered verification code will be validated, a confirmation message will appear if valid or not
Add My Number
- Click Resend if no SMS verification code has received.
To delete added personal mobile phone number,
- Navigate to the My Numbers interface from the navigation pane.
- Click the delete icon besides the phone number it needs to delete
- A confirmation box appears to confirm the removal of the phone number. Click Delete
Delete My Number
Updated 2 months ago