About maaiiconnect

M800's maaiiconnect is a one-stop digital platform that offers telecommunications solutions through different software and applications. It enables its clients to service their customers with thorough security, audits, and data collection.

Through the maaiiconnect customers' website, visitors can connect with business staff in real-time using an integrated web widget that enhances the overall customer experience. maaiiconnect also provides a one-click-call action and dynamic directory routing services for specific business needs, which can arrange within the web dashboard.

The maaiiconnect platform comes with the following unified components:

  • Visitor Web Client for client-side website integration and communication
  • Staff Dashboard for enterprise-side configuration and communication
  • Staff Mobile App for enterprise-side communication

Web Browser Requirements

The maaiiconnect Staff dashboard is available in Desktop Web Browsers only. Visitors can access the maaiiconnect widget and web view through the Mobile Web Browsers or Desktop Web Browsers.

Browser Configuration

  • JavaScript must be enabled
  • localStorage must be enabled
  • TLS v1.2 or above must be supported
  • Cookies may be enabled to provide a better user experience

Desktop Platform

maaiiconnect supports the following WebRTC-compatible web browsers running on Windows or macOS:

Platform

Browser & Version

MacOS & Windows

Chrome v74 or later

MacOS

Safari v12.3 or later

Mobile Platform

maaiiconnect supports the following WebRTC-compatible web browsers running on Android and iOS:

Platform

Browser & Version

Android

Chrome v74 or later

iOS

Safari v12.3 or later

Mobile Device Requirements (IOS & Android Apps)

maaiiconnect Staff Mobile App is available in the following mobile OS:

Platform

Version

Android

6 or later

iOS

12.3 or later

Bandwidth Requirements

The table below lists the network bandwidth requirements needed to make calls using the maaiiconnect Web widget.

maaiiconnect uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.

Platform

Audio Codec

Bit Rate (Single Stream)

Bandwidth

VoIP (Voice over IP)

OPUS

8 to 32 kbps

~0.5 to 2 M/min

PSTN

G.711

64 kbps

n/a

Video

H.264/30fps

360P - 400 kbps
480P - 750 kbps

360P ~24 M/min
480P ~45 M/min

Screen Sharing

H.264/VBR

20 to 100 kbps

~1 to 6 M/min

Other Requirements

  • Some features require various permissions to be enabled to work correctly.
  • Network access is needed to use the maaiiconnect Staff Dashboard, Mobile App, and Visitor Client.
  • Microphone or headset with microphone is a requirement for devices that do not have a built-in microphone for calling.

Updated 27 days ago



Overview


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