About maaiiconnect
M800's maaiiconnect is a one-stop digital platform that offers telecommunications solutions through different software and applications. It enables its clients to service their customers with thorough security, audits, and data collection.
Through the maaiiconnect customers' website, visitors can connect with business staff in real-time using an integrated web widget that enhances the overall customer experience. maaiiconnect also provides a one-click-call action and dynamic directory routing services for specific business needs, which can be arranged within the web dashboard.
The maaiiconnect platform comes with the following unified components:
- Visitor Web Client for client-side website integration and communication
- Staff Web Dashboard for enterprise-side configuration and communication
- Staff Mobile APP for enterprise-side communication
Web Browser Requirements
The maaiiconnect staff dashboard is available in Desktop Web Browsers only. Visitors can access the maaiiconnect widget and web view through the Mobile Web Browsers or Desktop Web Browsers.
Browser Configuration
- JavaScript must be enabled
- localStorage must be enabled
- TLS v1.2 or above must be supported
- Cookies may be enabled to provide a better user experience
Desktop Platform
maaiiconnect supports the following WebRTC-compatible web browsers running on Windows or macOS:
| Platform | Browser & Version |
|---|---|
| MacOS & Windows | Chrome v74 or later |
| MacOS | Safari v12.3 or later |
Mobile Platform
maaiiconnect supports the following WebRTC-compatible web browsers running on Android and iOS:
| Platform | Browser & Version |
|---|---|
| Android | Chrome v74 or later |
| iOS | Safari v12.3 or later |
Mobile Device Requirements (APP)
maaiiconnect Staff Mobile APP is available in the following mobile OS:
- Android: Google Play or Android APK
- iOS: App Store
| Platform | Version |
|---|---|
| Android | 6 or later |
| iOS | 12.3 or later |
Bandwidth Requirements
The table below lists the network bandwidth requirements needed to make calls using the maaiiconnect Web widget.
maaiiconnect uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.
| Platform | Audio Codec | Bit Rate (Single Stream) | Bandwidth |
|---|---|---|---|
| VoIP (Voice over IP) | OPUS | 8 to 32 kbps | ~0.5 to 2 M/min |
| PSTN | G.711 | 64 kbps | n/a |
| Video | H.264/30fps | 360P - 400 kbps 480P - 750 kbps | 360P ~24 M/min 480P ~45 M/min |
| Screen Sharing | H.264/VBR | 20 to 100 kbps | ~1 to 6 M/min |
Other Requirements
- Some features require various permissions to be enabled to work properly.
- Network access is needed to use maaiiconnect Staff Dashboard, Mobile APP, and Visitor Client.
- Microphone or headset with microphone is required for devices that do not have a built-in microphone for calling.
Updated about a month ago