About maaiiconnect
M800's maaiiconnect is a one-stop digital platform that offers telecommunications solutions through different software and applications. It enables its clients to service their customers with thorough security, audits, and data collection.
Through the maaiiconnect customers' website, visitors can connect with business staff in real-time using an integrated web widget that enhances the overall customer experience. maaiiconnect also provides a one-click-call action and dynamic directory routing services for specific business needs, arranged within the web Dashboard.
The maaiiconnect platform comes with the following unified components:
- Visitor Web Client for client-side website integration and communication
- Staff Dashboard for enterprise-side configuration and communication
- Staff Mobile App for enterprise-side communication
Web Browser Requirements
The maaiiconnect Staff Dashboard is available in desktop web browsers only. Visitors can access the maaiiconnect Widget and web view through mobile web browsers or desktop web browsers.
Browser Configuration
- JavaScript must be enabled
- localStorage must be enabled
- TLS v1.2 or above must be supported
- Cookies may be enabled to provide a better user experience
Desktop Platform
maaiiconnect supports the following WebRTC-compatible web browsers running on Windows or Mac:
Platform | Browser & Version |
|---|---|
MacOS and Windows | Chrome v74 or later |
MacOS | Safari v12.3 or later |
Mobile Platform
maaiiconnect supports the following WebRTC-compatible web browsers running on Android and iOS:
Platform | Browser & Version |
|---|---|
Android | Chrome v74 or later |
iOS | Safari v12.3 or later |
Mobile Device Requirements (IOS & Android Apps)
maaiiconnect Staff Mobile App is available in the following mobile OS:
- Android: Google Play or Android APK
- iOS: App Store
Platform | Version |
|---|---|
Android | 6 or later |
iOS | 12.3 or later |
Bandwidth Requirements
The table below lists the network bandwidth requirements needed to make calls using the maaiiconnect Web widget.
maaiiconnect uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.
Platform | Audio Codec | Bit Rate (Single Stream) | Bandwidth |
|---|---|---|---|
VoIP (Voice over IP) | OPUS | 8 to 32 kbps | ~0.5 to 2 M/min |
PSTN | G.711 | 64 kbps | n/a |
Video | H.264/30fps | 360P - 400 kbps | 360P ~24 M/min |
Screen Sharing | H.264/VBR | 20 to 100 kbps | ~1 to 6 M/min |
Recording File Size
The table below lists the estimated storage size of the recording file in different call type. It may various based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.
Call Type | Recording File Size (60s) |
|---|---|
1 to 1 audio call (VoIP or PSTN) | 2 MB |
1 to 1 video (1 camera on) | 2 MB |
1 to 1 video (2 cameras on) | 4 MB |
Conference audio | 1 MB |
Other Requirements
- Some features require various permissions to be enabled to work correctly.
- Network access is needed to use the maaiiconnect Staff Dashboard, Mobile App, and Visitor Client.
- Microphone or headset with microphone is a requirement for devices that do not have a built-in microphone for calling.
Updated 4 months ago
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