Sending SMS

Short Message Service (SMS) is a widely-used type of text messaging that is also available in maaiiconnect. You can send messages to mobile phone numbers using your maaiiconnect Dashboard.

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SMS texts may not be delivered to non-mobile phone numbers.

 

Sending SMS from the Dial Pad

To send an SMS from the Dial Pad:

  • On your Workspace, go to the Utility panel then click on the Dial Pad tab. Note that the SMS and Call buttons are disabled and unclickable.

Dial Pad

  • Check the Caller ID, which is your SMS Sender Address. You may change your Caller ID from the default one if there are other options available in your maaiiconnect service.

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Sender Addresses are not guaranteed to be displayed to your message recipients.

  • Select for the country code from the dropdown list, then type the phone number you want to send the SMS using the keypad. Note that the SMS and Call buttons are now enabled and clickable.
  • Click on the SMS button. maaiiconnect will then create a new chatroom that will later appear in the Recent Connection area of your Workspace.
  • On the chatroom panel, type the message you want to send in the text input bar then click on the Send icon.
  • On the pop-up window that will appear, make sure that the Recipient Number and Sender Number are correct. Click on their respective dropdown boxes to select the correct numbers for each.
  • Click on Send.

 

Sending SMS from the Contacts List

To send an SMS to a contact on your Contacts List:

  • On your Workspace, go to the Utility panel then click on the All Contacts tab.
  • On the Contacts List that will appear, select the contact you wish to send an SMS to, then click on their name to open their Contact Details.
  • On your contact's profile window that will pop up, click on the SMS button. maaiiconnect will then create a new chatroom that will later appear in the Recent Connection area of your Workspace.
  • On the chatroom panel, type the message you want to send in the text input bar then click on the Send icon.
  • On the pop-up window that will appear, make sure that the Recipient Number and Sender Number are correct. Click on their respective dropdown boxes to select the correct numbers for each.
  • Click on Send

 

Sending SMS from Recent Connections

To send an SMS to a visitor, customer, or fellow staff member that you recently had an interaction with:

  • On your Workspace, select from your Recent Connection area the contact you wish to send an SMS to, then click on the room name to open its chatroom panel.
  • On the chatroom panel, click the SMS icon beside the text input bar at the bottom of the screen to enable SMS.
  • Type the message you want to send in the text input bar, then click on the Send icon.
  • On the pop-up window that will appear, make sure that the Recipient Number and Sender Number are correct. Click on their respective dropdown boxes to select the correct numbers for each.
  • Click on Send.

 

SMS Log

For each message you send via SMS, maaiiconnect creates an SMS Log that includes the following information:

  • Sender Number
  • Recipient Number
  • Number of SMS sent

SMS Log

To view the SMS Log:

  • In the chatroom panel of your Workspace, click on the SMS Log button beside the message you sent.

If there are any errors related to any of SMS Log details, an (i) tooltip will appear next to them. Clicking on the tooltip will provide additional information about the error(s).

 

Sending Quick Links

When composing SMS texts, you can add quick links, or text shortcuts to weblinks and phone numbers, so you don’t have to memorise them every time you send a message. These quick links resolve to their long-form values when their intended recipients read the SMS text.

maaiiconnect currently supports the quick links that direct to the following:

  • A Staff member’s Call Weblink
  • A Staff member’s Chat Weblink
  • Tag Weblinks
  • Omnichannel Weblinks
  • Service Numbers
  • Personal Numbers

To access the quick links:

  • From the chatroom panel, click on the (+) icon on the left side of the text input bar, then on the options that will appear, select either Weblink or Number.
  • On the pop-up window that will appear, select the Weblink or number you wish to add on your SMS text.
    • You may switch between weblinks or numbers by clicking on their respective tabs on the top of the pop-up window.
  • Click on Select. The quick link will then appear in the text input field.

 

Sending an SMS Campaign

To know more about sending an SMS Campaign to customers, visitors, and other parties, please refer to the Campaigns section of this Guide.

Updated 4 days ago


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Campaigns

Sending SMS


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