Sending SMS

Short Message Service (SMS) is a widely-used type of text messaging that is also available in maaiiconnect. You can send messages to mobile phone numbers using your maaiiconnect Dashboard.

Sending SMS Using the Dial Pad

To send an SMS from the Dial Pad:

  • On your Workspace, go to the Utility panel then click on the Dial Pad tab.
    Note that the SMS and Call icons are disabled and unclickable.

Dial pad with disabled SMS

  • Check the Display Number, which is your caller ID or calling line identity (CLI). You may change your Display Number from the default one if there are other options available in your maaiiconnect service.

  • Select for the country code from the dropdown list, then type the phone number you want to send the SMS using the keypad.
    Note that the SMS and Call icons are enabled and clickable.

Dial pad - enabled SMS

  • Click on the SMS icon that will be enabled at the bottom of the screen. maaiiconnect may then create a new chatroom that will later appear in the Recent Connection area of your Workspace.

  • On the chatroom panel, type the message you want to send in the text input bar then click on the send icon. A pop-up message will appear, asking you to check if the phone number you entered is correct.

Send SMS

  • Click on Confirm.

Sending SMS Confirmation

Sending SMS from the Contacts List

To send an SMS to a contact on your Contacts List:

  • On your Workspace, go to the Utility panel then click on the All Contacts tab.

Contact List

  • On the Contacts List that will appear, scroll down through or search for the contact you want to send an SMS to, then click on their name to open their Contact Details.

  • On your contact's Profile window that will pop up, click on the SMS button. maaiiconnect may then create a new chatroom that will later appear in the Recent Connection area of your Workspace.

Contact Profile

  • On the chatroom panel, type the message you want to send in the text input bar then click on the send icon. A pop-up message will appear, asking you to check if the phone number you entered is correct.

Sending SMS

  • Click on Confirm.

Sending SMS Confirmation

Sending SMS to Recent Connections

To send an SMS to a visitor, customer, or fellow staff member that you recently had a recent interaction with:

  • On your Workspace, scroll down through or search your Recent Connection area for the contact you want to send an SMS to, then click on the room name to open its chatroom panel.

Recent Connection

  • On the chatroom panel, click the SMS icon beside the text input bar at the bottom of the screen to enable SMS.

  • Type the message you want to send in the text input bar, then click on the send icon. A pop-up message will appear, asking you to check if the phone number you entered is correct.

Sending SMS

  • Click on Confirm.

Sending SMS Confirmation

Sending an SMS Campaign

To know more about sending an SMS Campaign to customers, visitors, and other parties, please refer to the Campaign Manager section of this Guide.

Updated 28 days ago


Sending SMS


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.