You can get detailed information about the times when your Staff members were available for visitor call and chat inquiries using the Staff Report.
To view Staff Report, from the navigation pane, click Report > Staff Report Report.
The report offers a graphical representation of your staff statuses. The activity is represented by 24 squares, one for each hour during a particular day.
|Active||Green||The staff members are online and actively using maaiiconnect. They are accepting call and chat inquiries.|
|Busy||Red||The staff members set their status into busy. They are not accepting call and chat inquiries.|
|Away||Amber||The staff members are online but inactive and idle in their maaiiconnect Dashboard or App.|
|Offline||Gray||The staff members are offline.|
Offline status includes the following conditions:
- Staff has switched maaiiconnect app to background
- Staff has killed maaiiconnect App
- Staff has closed maaiiconnect web Dashboard
- Staff has network issue (poor network or no network)
- Staff did not login to maaiiconnect web Dashboard or App of any device
For the Detail Report, it displays:
- Total Active Time
- Total Busy Time
- Total Idle Time
- Total Offline Time
The first ten (10) staff with the highest Total Active Time will be the default staff list to display.
Updated 25 days ago
|Viewing the Conference Report|