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    Welcome to the Help Centre!

    You will find comprehensive guides and documents to help you start working with maaiiconnect services as quickly as possible. Let's jump right in!

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    User Manuals

    • Overview
    • Voice and Video
      • Workspace
      • Serving Call Enquiries
      • Making Calls
      • Answering Calls
      • Video Calling
      • Screen Sharing
      • Conference Call
      • Recording Calls
      • Voicemail
      • Call Forwarding
      • Smart Calling
      • Transferring Call
    • Smart Messaging
      • Serving Chat Enquiries
      • Sending and Receiving Chats
      • Space for Internal Group Chat
      • Sharing Files
      • Sending SMS
      • Transferring Chat
      • Campaigns
      • Creating Standard Campaigns
      • Creating Dynamic Campaigns
      • Campaign Templates
      • Managing Omnichannels
      • Connecting Facebook Pages to maaiiconnect
      • Connecting WeChat to maaiiconnect
      • Connecting WhatsApp to maaiiconnect
      • Manage Source
    • Numbers
      • Virtual Numbers
      • Service Numbers
      • Personal Numbers
    • Intelligent Routing
      • Managing Destinations
      • Creating Destinations
      • Percentage and Time Routing
    • Identity and Enquiry
      • Enquiries in maaiiconnect
      • Enquiry Centre
      • Enquiry Overview
      • Managing the Tag Directory
      • Creating Tags
      • Adding Tag Conditional Triggers
      • Chat Room
      • Merging Contacts
      • Contacts
      • External Contacts Management
      • Transferring Enquiry
      • Following Up on Missed Enquiries
      • Closing Enquiries
    • Reports and Analytics
      • Viewing the Enquiry Report
      • Viewing the Call Report
      • Viewing the Conference Report
      • Viewing the Chat Report
      • Viewing the SMS Report
      • Viewing the Visitor Report
      • Viewing the Staff Report
    • Integration
      • Developer Guide
      • Prerequisites
      • Installing the Web Widget
      • Configure the Widget UI Language
      • Tag Conditional Trigger
      • Installing Internet Information Services
      • Installing Apache Server
      • Installing Nginx Server
      • WordPress
      • Wix
      • Drupal
      • Joomla
      • Squarespace
      • BigCommerce
      • Shopify
      • Facebook
      • WeChat
      • WhatsApp
    • Security and Authentication
      • Visitor Number & IP Blocklist/Allowlist
      • Staff IP Login List
      • Staff Number Allowlist
      • Two-Factor Authentication
      • Third-Party Authentication
      • Password Policies
      • Data Retention
      • Retention Portal
      • Audit Log
      • Data Encryption
    • Administration
      • My Sites
      • Installing the Web Widget
      • Configuring the Widget
      • Customising Your Widget's Appearance
      • Staff Management
      • Managing Teams
      • Managing Roles and Permissions
      • Visitor Forms
      • Managing Call Recording
      • My Plan
      • Managing Storage
    • My Account and Preferences
      • Activating Staff Account
      • Dashboard Sign in and Sign out
      • Setting Your Availability Status
      • Your User Profile
      • Changing Password
      • Extension Numbers
      • Managing Devices
      • Network Signal
      • Get Started and Help Centre
      • Keyboard Shortcuts
      • Sending Feedback
    • iOS and Android Mobile Apps
      • Getting Started with the App
      • App Sign In and Sign Out
      • Navigating the App
      • Chat Room
      • Serving Call Enquiries
      • Serving Chat Enquiries
      • Sending and Receiving Chats
      • Sharing Files
      • Making Calls
      • Answering Calls
      • Enquiry Overview
      • Following Up on Missed Enquiries
      • Transferring Enquiry
      • Transferring Chat
      • Transferring Call
      • Closing Enquiries
      • Sending SMS
      • Merging Contacts
      • Contacts
      • Recording Calls
      • Conference Call
      • Video Calling
      • Space for Internal Group Chat
      • My Account
      • Setting Your Availability Status
      • Unread Panel
      • Mention Preference
      • Changing Password
      • Passcode and Biometrics
      • Two-Factor Authentication
      • Third-Party Authentication
      • Service Numbers
      • Personal Numbers
      • Call Forwarding
      • Managing Devices
      • Simulation and Help Centre
      • Sending Feedback
    • Troubleshooting Guide
      • Web Browsers Notification Permissions
      • Web Browsers Notification Issues
      • Web Browsers Microphone and Camera Permissions
      • System App Permissions
      • Android Notifications - Known Issues

    Frequently Asked Questions

    • Vertical Industry
      • Retail Banking
      • Call Centre
      • E-Commerce
    • Subscriptions and Plans
      • Essentials Plan
      • Pro, Business and Enterprise Plans
      • Subscriptions, Fees and Payments
    • Capabilities and Features
      • Voice and Video
      • Smart Messaging
      • Numbers
      • Identity and Enquiry
      • Dashboard and Analytics
      • Integration and APIs
      • Security and Authentication
      • Admin and Settings
    • Network Management and Operations
      • Billing Support System (BSS)
      • Operation Support System (OSS)
      • Network Management System (NMS)
    • Globally Distributed Infrastructure
      • Carrier-Grade Infrastructure
      • IP Network
      • Private Cloud-Based Communication
      • Public Cloud-Based Communication
      • Dynamic Resources Allocator
      • Data Centres
    • Service, Agreement, Policy
      • Service Agreement
      • Privacy Policy
      • Terms of Use
      • Customer Services
      • Resources Centre and FAQ

    Technical Documents

    • Security and Authentication
    • Protecting Against Spam and Phishing Emails

    Resources

    • Glossary
    • M800 Master Service Agreement
    • M800 Privacy Policy
    • M800 Terms of Use
    • M800 General Terms and Conditions of Service
    • M800 Specific Terms and Conditions of Service

    Release Notes

    • Release Notes

    User Manuals

    • Overview
    • Voice and Video
      • Workspace
      • Serving Call Enquiries
      • Making Calls
      • Answering Calls
      • Video Calling
      • Screen Sharing
      • Conference Call
      • Recording Calls
      • Voicemail
      • Call Forwarding
      • Smart Calling
      • Transferring Call
    • Smart Messaging
      • Serving Chat Enquiries
      • Sending and Receiving Chats
      • Space for Internal Group Chat
      • Sharing Files
      • Sending SMS
      • Transferring Chat
      • Campaigns
      • Creating Standard Campaigns
      • Creating Dynamic Campaigns
      • Campaign Templates
      • Managing Omnichannels
      • Connecting Facebook Pages to maaiiconnect
      • Connecting WeChat to maaiiconnect
      • Connecting WhatsApp to maaiiconnect
      • Manage Source
    • Numbers
      • Virtual Numbers
      • Service Numbers
      • Personal Numbers
    • Intelligent Routing
      • Managing Destinations
      • Creating Destinations
      • Percentage and Time Routing
    • Identity and Enquiry
      • Enquiries in maaiiconnect
      • Enquiry Centre
      • Enquiry Overview
      • Managing the Tag Directory
      • Creating Tags
      • Adding Tag Conditional Triggers
      • Chat Room
      • Merging Contacts
      • Contacts
      • External Contacts Management
      • Transferring Enquiry
      • Following Up on Missed Enquiries
      • Closing Enquiries
    • Reports and Analytics
      • Viewing the Enquiry Report
      • Viewing the Call Report
      • Viewing the Conference Report
      • Viewing the Chat Report
      • Viewing the SMS Report
      • Viewing the Visitor Report
      • Viewing the Staff Report
    • Integration
      • Developer Guide
      • Prerequisites
      • Installing the Web Widget
      • Configure the Widget UI Language
      • Tag Conditional Trigger
      • Installing Internet Information Services
      • Installing Apache Server
      • Installing Nginx Server
      • WordPress
      • Wix
      • Drupal
      • Joomla
      • Squarespace
      • BigCommerce
      • Shopify
      • Facebook
      • WeChat
      • WhatsApp
    • Security and Authentication
      • Visitor Number & IP Blocklist/Allowlist
      • Staff IP Login List
      • Staff Number Allowlist
      • Two-Factor Authentication
      • Third-Party Authentication
      • Password Policies
      • Data Retention
      • Retention Portal
      • Audit Log
      • Data Encryption
    • Administration
      • My Sites
      • Installing the Web Widget
      • Configuring the Widget
      • Customising Your Widget's Appearance
      • Staff Management
      • Managing Teams
      • Managing Roles and Permissions
      • Visitor Forms
      • Managing Call Recording
      • My Plan
      • Managing Storage
    • My Account and Preferences
      • Activating Staff Account
      • Dashboard Sign in and Sign out
      • Setting Your Availability Status
      • Your User Profile
      • Changing Password
      • Extension Numbers
      • Managing Devices
      • Network Signal
      • Get Started and Help Centre
      • Keyboard Shortcuts
      • Sending Feedback
    • iOS and Android Mobile Apps
      • Getting Started with the App
      • App Sign In and Sign Out
      • Navigating the App
      • Chat Room
      • Serving Call Enquiries
      • Serving Chat Enquiries
      • Sending and Receiving Chats
      • Sharing Files
      • Making Calls
      • Answering Calls
      • Enquiry Overview
      • Following Up on Missed Enquiries
      • Transferring Enquiry
      • Transferring Chat
      • Transferring Call
      • Closing Enquiries
      • Sending SMS
      • Merging Contacts
      • Contacts
      • Recording Calls
      • Conference Call
      • Video Calling
      • Space for Internal Group Chat
      • My Account
      • Setting Your Availability Status
      • Unread Panel
      • Mention Preference
      • Changing Password
      • Passcode and Biometrics
      • Two-Factor Authentication
      • Third-Party Authentication
      • Service Numbers
      • Personal Numbers
      • Call Forwarding
      • Managing Devices
      • Simulation and Help Centre
      • Sending Feedback
    • Troubleshooting Guide
      • Web Browsers Notification Permissions
      • Web Browsers Notification Issues
      • Web Browsers Microphone and Camera Permissions
      • System App Permissions
      • Android Notifications - Known Issues

    Frequently Asked Questions

    • Vertical Industry
      • Retail Banking
      • Call Centre
      • E-Commerce
    • Subscriptions and Plans
      • Essentials Plan
      • Pro, Business and Enterprise Plans
      • Subscriptions, Fees and Payments
    • Capabilities and Features
      • Voice and Video
      • Smart Messaging
      • Numbers
      • Identity and Enquiry
      • Dashboard and Analytics
      • Integration and APIs
      • Security and Authentication
      • Admin and Settings
    • Network Management and Operations
      • Billing Support System (BSS)
      • Operation Support System (OSS)
      • Network Management System (NMS)
    • Globally Distributed Infrastructure
      • Carrier-Grade Infrastructure
      • IP Network
      • Private Cloud-Based Communication
      • Public Cloud-Based Communication
      • Dynamic Resources Allocator
      • Data Centres
    • Service, Agreement, Policy
      • Service Agreement
      • Privacy Policy
      • Terms of Use
      • Customer Services
      • Resources Centre and FAQ

    Technical Documents

    • Security and Authentication
    • Protecting Against Spam and Phishing Emails

    Resources

    • Glossary
    • M800 Master Service Agreement
    • M800 Privacy Policy
    • M800 Terms of Use
    • M800 General Terms and Conditions of Service
    • M800 Specific Terms and Conditions of Service

    Release Notes

    • Release Notes
    Only admins can see thisEnable it for everyone

    User Manuals

    • Overview
    • Voice and Video
    • Smart Messaging
    View All 13

    Frequently Asked Questions

    • Vertical Industry
    • Subscriptions and Plans
    • Capabilities and Features
    View All 6

    Technical Documents

    • Security and Authentication
    • Protecting Against Spam and Phishing Emails

    Resources

    • Glossary
    • M800 Master Service Agreement
    • M800 Privacy Policy
    View All 6

    Release Notes

    • Release Notes
    We’re currently having some issues with our infrastructure. Please check back soon to see if this has been resolved. Learn more