My Plan lets you view and monitor your Company Service Account's subscription plan's details and usage.

It has the following sections or tabs:

  • Plan Monitoring
  • Company Information
  • Rate Table

 

Plan Monitoring

The Plan Monitoring page additional information about your Service Accounts subscription plan. The said information includes statuses of the account's current active features and features that need to be configured or processed or provisioned. With these details, staff administrators can then take appropriate actions, such as managing the call minutes and storage for the month, purchasing additional licenses, or upgrading the Service Account to ensure that business operations run smoothly.

Plan Monitoring can be segmented into four parts:

  1. Subscription Summary
  2. Upgrade Button
  3. Where Your Customers Come From
  4. How Your Staff Can Engage with Your Customers

Sample Plan Monitoring

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The data on display in Plan Monitoring may not be updated in real-time. Please refer to the official invoice we send you every month for actual usage and fees subject to payment.

The Subscription Summary displays the following information, depending on the Service Account's subscription plan:

  • Plan name
  • Next payment date
  • Monthly fee
  • Number of Staff licences
  • Available and used voice call minutes
  • Available and used video call minutes
  • Available and used storage space (in GB)

The Upgrade button lets you contact the maaiiconnect Sales Team via email if you wish to upgrade your Service Account's subscription plan.

Where Your Customers Come From displays the status and usage statistics for the following maaiiconnect features that direct visitor and customer enquiries:

  • Virtual Numbers
  • Directory
  • Omnichannels
  • External Contacts

You can manage any of these features by clicking on the vertical ellipsis ( ) icon beside them. Create or Manage will appear as options, and they will direct you to the features' respective pages in the maaiiconnect Dashboard.

How Your Staff Can Engage with Your Customers displays the status and usage statistics for the following maaiiconnect features that help you manage visitor customer enquiries or help you better engage them:

  • Destinations
  • Staff Accounts
  • Campaigns

You can manage any of these features by clicking on the vertical ellipsis ( ) icon beside them. Create or Manage will appear as options, and they will direct you to the features' respective pages in the maaiiconnect Dashboard.

Feature Status

Each of the above features may have the following status:

  • Available: the feature is available and is working correctly. It displays a bar graph of its usage statistics and, in some cases, monthly fees.
  • Pending: the feature is available but needs to be configured. Staff administrators would have the appropriate link(s) to address this status.
  • Processing/Provisioning: the feature is being activated and will be available shortly. This status usually applies to features that have been added on top of an existing subscription plan.
  • Locked: the feature is not available for the current subscription plan. Staff administrators can purchase the feature as an add-on or upgrade their subscription to access the said feature.

 

Company Information

The Company Information page displays the following details provided to maaiiconnect when you have registered, and Service Account has provisioned.

  • Location
  • Company Website
  • Contact Person
  • Contact Number
  • Email Address

Company Information

To view the Company Information page:
Go to My Plan then click on the Company Information tab from the navigation menu.

You may edit and update the Company Information, especially when there are changes in your organisation's points of contact.

To edit the Company Information:

  • From the navigation menu, go to My Plan then click on the Rate Table tab.
  • Click on the Edit button at the bottom of the page.
  • Update the information on the given fields as necessary. Note that those with (*) are required fields.
  • Click on Save.

 

Rate Table

The Rate Table lets you check the following call and messaging rates for each of the supported locations:

  • Landline Call Rate (per minute)
  • Mobile Call Rate (per minute)
  • SMS Rate (per message)

Rate Table Example

To view the Rate Table:

  • From the navigation menu, go to My Plan then click on the Rate Table tab.

The table displays the Country/Region Code, Destination, and rates. Note that the unit of currency is in USD.

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Calls are billed per minute.

maaiiconnect calls (Staff-to-visitor and Staff-to-Staff VoIP calls) have a fixed charge rate per minute in all countries.

The above services are provided in accordance with the Terms and Conditions. M800 reserves the right to terminate the offer or amend any terms and conditions from time to time without prior notice.

Updated 2 months ago



My Plan


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