My Plan lets you view and monitor your company service subscription plan's details and usage.

It has the following sections or tabs:

  • Plan Monitoring
  • Company Profile
  • Marketplace
  • Invoice
  • Rate Table

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All prices and rates are in USD.

 

Plan Monitoring

The Plan Monitoring provides information about your service subscription plan. The information includes statuses of the account's current active features and features that need to be configured or setup, or provisioned. With these details, staff administrators can then take appropriate actions, such as managing the call minutes and storage for the month, purchasing additional licenses, or upgrading the service to ensure that business operations run smoothly.

Plan Monitoring can be segmented into four parts:

  1. Subscription Summary
  2. Upgrade Button
  3. Where Your Customers Come From
  4. How Your Staff Can Engage with Your Customers

Sample Plan Monitoring

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The data on display in Plan Monitoring may not be updated in real-time. Please refer to the official invoice we send you every month for actual usage and fees subject to payment.

The Subscription Summary displays the following information, depending on the service subscription plan:

  • Plan name
  • Next payment date
  • Monthly fee
  • Number of Staff licences
  • Available and used voice call minutes
  • Available and used video call minutes
  • Available and used storage space (in GB)

The Upgrade button lets you contact the maaiiconnect Sales Team via email if you wish to upgrade your service subscription plan.

Where Your Customers Come From displays the status and usage statistics for the following maaiiconnect features that direct visitor and customer enquiries:

  • Virtual Numbers
  • Directory
  • Omnichannels
  • External Contacts

You can manage any of these features by clicking on the vertical ellipsis ( ) icon beside them. Create or Manage will appear as options, and they will direct you to the features' respective pages in the maaiiconnect Dashboard.

How Your Staff Can Engage with Your Customers displays the status and usage statistics for the following maaiiconnect features that help you manage visitor customer enquiries or help you better engage them:

  • Destinations
  • Staff Accounts
  • Campaigns

You can manage any of these features by clicking on the vertical ellipsis ( ) icon beside them. Create or Manage will appear as options, and they will direct you to the features' respective pages in the maaiiconnect Dashboard.

Feature Status

Each of the above features may have the following status:

  • Available: the feature is available and is working correctly. It displays a bar graph of its usage statistics and, in some cases, monthly fees.
  • Pending: the feature is available but needs to be configured. Staff administrators would have the appropriate link(s) to address this status.
  • Processing/Provisioning: the feature is being activated and will be available shortly. This status usually applies to features that have been added on top of an existing subscription plan.
  • Locked: the feature is not available for the current subscription plan. Staff administrators can purchase the feature as an add-on or upgrade their subscription to access the said feature.

 

Company Profile

The Company Profile page displays the following details given to maaiiconnect when you have registered, and service has provisioned.

  • Location
  • Company Website
  • Contact Person
  • Contact Number
  • Email Address

Company Information

To view the Company Profile page:
Go to My Plan then click on the Company Profile from the navigation menu.

You may edit and update the Company Information, especially when there are changes in your organisation's points of contact.

To edit the Company Profile:

  • Click on the Edit button for the section of details it requires to change.
  • Update the information on the given fields as necessary. Note that those with (*) are required fields.
  • When changing the email address, the new email address must be the administrator's email address, and it entails a verification step.
  • Click on Save.

Changing Company Profile Details

 

Marketplace

The Marketplace is a section in the maaiiconnect Dashboard for plan upgrade of your maaiiconnect current subscription. You will find Staff Licence, Facebook, WhatsApp and WeChat Omnichannel and Virtual Number add ons ready to integrate and bind to expand your service's features and capabilities.

Marketplace

To view all plans available, click the Compare Plans to display on another page the full feature list of each plan and their corresponding prices.

Plans Comparison

To upgrade to any plan and purchase any add-ons, click the Contact Sales button to send an email to the Sales Team or contact your Account Manager.

 

Invoice

The Invoice lets you download a copy of the issued statement due in PDF format of your subscription plan and usages.

To view and download an issued invoice:

  • From the navigation menu, go to My Plan then click on the Invoice tab.
  • Select a year in the filter for the invoice you want to see.
  • Click on the arrow :arrow-down: to download a PDF copy of your selected month.
  • Once downloaded, open the PDF file to view the Invoice Summary and the Invoice Details of your plan subscription and usages.

Invoice

 

Rate Table

A section in the maaiiconnect Dashboard where staff members can check the call rates per minute for landline, mobile, maaiiconnect calls, and SMS rates per message for the supported locations.

The Rate Table lets you check the call and messaging rates for each of the supported locations:

  • Landline Call Rate (per minute)
  • Mobile Call Rate (per minute)
  • SMS Rate (per message)

Rate Table Example

To view the Rate Table:

  • From the navigation menu, go to My Plan then click on the Rate Table tab.

The table displays the Country/Region code, destination, and rates.

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Calls are billed per minute.

maaiiconnect calls (Staff-to-visitor and Staff-to-Staff VoIP calls) have a fixed charge rate per minute in all countries.

The above services are provided in accordance with the Terms and Conditions. M800 reserves the right to terminate the offer or amend any terms and conditions from time to time without prior notice.

Updated about a month ago



My Plan


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