Creating Dynamic Campaigns

This section will guide you on how to create Dynamic campaigns.

To create a new Dynamic Campaign:

  • From the dashboard navigation menu, click on Campaigns then click on any of the sub-menu items (Submitted Campaign, Draft Campaign, or Sent Campaign).
  • Click on the Create Campaign button located at the top-right corner of the page.
  • On the Create Campaign pop-up window that will appear, click on Dynamic Campaign

There are two ways to send a Dynamic Campaign, which will depend on your promotional/broadcast messages:

A. Sending the Same Message to Multiple Target Recipients
B. Sending Personalized Messages to Multiple Target Recipients

A. Sending the Same Message to Multiple Target Recipients

To send the same message to multiple target recipients:

  • On the Create Campaign page, in the Recipients text field, type in and select your target recipients' phone numbers.

You may also click on the Select from Contacts button to select a Contact with a phone number from your Contact list that will pop up.

  • On the Content text box, type in your message. You can type up to 1000 characters for the message content.
  • If you would like your target recipients to reach out and contact a Tag or Staff via a web link call or chat, you may insert {{Web Link N}} variables in your message content. Click on Web Link 1 or Web Link 2 at the bottom of the Content text box, or click **More to add up to five (5) weblinks.
  • For each weblink variable, choose between Tag and Staff, Tag Name and Staff Name, and Call and Chat for your preferred contact points for your target recipients.
  • If your target recipients have name details from your Contact list, First Name and Last Name variables will also appear at the bottom of the Content text box. You may also use these variables for your message content.
  • Tick the checkbox if you would like to Disable Pre-Chat Form for the Inquiries coming from this campaign**.

B. Sending Personalized Messages to Multiple Target Recipients

To send personalized messages to multiple target recipients:

  • On the Create Campaign page, click on the Import Recipients & Variables button.
  • On the Import Recipients & Variables pop-up window that will appear, click on the CSV or XLSX sample file to download a spreadsheet template.
  • Open the spreadsheet template, which should contain four columns, and remove the sample first record.
  • In the Recipients Number column, add the phone numbers of your target recipients. Make sure to include the country codes before the numbers.

Recipients Number (Country code + Phone Number)

Var1

Var2

Var3

85260578655

A1

B1

C1

639175871657

A2

B2

C2

  • In the succeeding columns, add the value(s) that should match to your message content enclosed by {{ }}
  • Add as many records in the spreadsheet, as long as the file size does not exceed 5MB.
  • Once all columns are ready, save the file and upload it in maaiiconnect by Drag and drop or by clicking on Browse and selecting the file from its location. The uploaded file will be validated and an error log created for invalid records.

Note: maaiiconnect only accepts text format cells.

  • On the Content text box, type in your message. You can type up to 1000 characters for the message content.
  • Insert your uploaded variables in your message content. These variables that you previously added in the spreadsheet template should now appear as suggested variables at the bottom of the Content text box.
  • Click on Preview to view the final message to be sent to your target recipients.

Handling Invalid Records

  • On the pop-up window that will appear, click on Download to download a copy of the file error-log.csv.
  • Click on Cancel to close the pop-up window.
  • Open error-log.csv and check the error details in the last column. Each record will show error details.
  • Go back to your spreadsheet template, locate the records with errors, and correct the details.
  • Back on the maaiiconnect Dashboard, click on the Import Standard Campaign button.
  • Upload the updated spreadsheet template by dragging and dropping the it in the pop-up window. You can also click Browse from the pop-up window, then locate and select the file from your folder.
    The uploaded file will be validated again and an error log will be created if there are still invalid records found.

Completing the Campaign Details

Campaign Name and Sender Address:

  • Type in the required Campaign Name in the provided text field.
  • Select the Sender Address.
    Note that this does not guarantee that the selected Service Number will be displayed as the SMS sender.

Schedule:

  • Set the Timezone, which is preset to UTC+08:00.
  • Select the schedule type:
    • One-off
    • Every Day
    • Every Week
    • Every Month
  • Set the date the campaign will be sent, which is preset to the current date.
  • Set the time the campaign will be sent, which is preset to the nearest 30 minutes of the current time.

Sending a Campaign for Approval

Once all the campaign details are ready for sending:

  • Click on the Send for Approval button at the bottom of the screen.
  • On the Select Approver pop-up window that will appear, select the Staff Admin required to approve your campaign.
  • Click on Select to proceed. A maaiiBot chat and an email will be sent to the selected Staff Admin, alerting them about the campaign pending for approval.

Otherwise, click Save as Draft if your campaign is not yet ready to be approved and sent. It will then be moved to the Draft Campaign list.

Refer to the Campaigns section of this Guide for more details about Campaigns

Updated 27 days ago


Creating Dynamic Campaigns


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