Subscriptions, Fees and Payments

Can I get a free trial?

Yes, you can join the maaiiconnect ESSENTIALS Plan and use it as a free trial. Please subscribe here.

I want a full maaiiconnect demo. Who should I contact?

You may contact our Business Team to request for a full maaiiconnect demo. Go to our website at www.maaiiconnect.com, click on our Widget, then click on the call or chat button in the Request Demo tag to speak with one of our business representatives.

How many plans do you offer?

maaiiconnect is available in five plans:

  1. ESSENTIALS
  2. LITE
  3. PRO
  4. BUSINESS
  5. ENTERPRISE

Full details and comparison here.

Where can I find all the features and pricing details

Please refer to the links below for detailed comparison of the various maaiiconnect plans, features and pricing:

How do I get started with maaiiconnect?

maaiiconnect offers several paid plans which enable you to get the most out of the customer engagement solution. However, you can always try it out first with our free ESSENTIALS Plan. To get started, simply follow the instructions here.

How do I activate my maaiiconnect staff account?

To activate your maaiiconnect account, you need to verify your account through the activation link sent to your email address. If you have not received a verification email, please contact your administrator.

How long does it take to activate a maaiiconnect service account?

A maaiiconnect service account can be activated instantly after sign up.

Is it possible to have an company account with just 1 user?

Yes, you can purchase just one staff licence for the LITE and PRO plans. For maaiiconnect BUSINESS Plan, a minimum of 3 licences is required.

Is it possible to have multiple plans in one account?

You can choose only one plan for a company account and avail its features.

Is it possible to have agents with different plans?

You cannot use different plans simultaneously. The subscription plan and its features are account-based, and you need to purchase the same plan for all the staff licences in your company account.

How do I upgrade my maaiiconnect plan?

maaiiconnect allows you to upgrade your current subscription plan, change the billing cycle, or add more staff licences to your company account.

The following scenarios are considered upgrade requests:

  • Moving to a higher-level subscription plan
  • Adding more staff licences
  • Moving from a shorter billing cycle to a longer cycle (move from monthly to yearly)

To upgrade your plan, please contact one of our experts through chat and call or email who can guide you through the steps and arrange the upgrade.

When I upgrade my service account from the free ESSENTIALS Plan to any of the paid plans (LITE, PRO, or BUSINESS), do I need to set everything up again?

No, you don’t need to set everything up again if you upgrade from the ESSENTIALS Plan to any of the paid plans.

How do I downgrade my plan?

maaiiconnect also allows you to downgrade your current subscription plan, change the billing cycle, or reduce the number of staff licences in your account.

The following scenarios are considered as downgrade requests:

  • Moving from a higher level subscription plan to a lower one
  • Reducing the number of staff licences
  • Moving from a longer to a shorter billing cycle (move from yearly to monthly)

All downgrade requests will be effective, starting from the next billing cycle. To arrange a downgrade, please contact of our expert through chat and call or email .

How do you activate the maaiiconnect paid plans?

At this moment, all registrations for paid plan are processed offline. Online registrations will be available by Q4 2020. If you'd like to get started on a paid plan, simply follow the instructions here.

Is the maaiiconnect Widget compatible with pop-up blockers?

Yes, customers using a Pop-up blocker can still see the maaiiconnect Widget on your website.

Do I need to install any additional software on my system to use your call and live chat solution?

All of the maaiiconnect calls and chat features are web-based so as long as you have the latest version of the supported browsers, you can immediately start using its call and live chat features. Please note that maaiiconnect does require some permissions enabled in your browser or operating system to work properly. For more information about the requirements, refer to the Overview section of our User Guide.

I have multiple websites I would like to support. Is this possible with maaiiconnect?

Yes. You can place the widget on any number of pages, sites, and domains. Your subscription plan concerns only the number of staff licences available with your service account.

I only want to use specific features on maaiiconnect. Can I only subscribe to those features?

maaiiconnect offers different plans that suit different needs. Please choose the plan with your desired features. To view the plans comparison, please click here.

You can also contact one of our experts through chat and call or email if you have other questions about the plans and subscription method

Where can I check the Price Plan for maaiiconnect?

You can find our pricing plan here.

What are the charges for calls?

Please refer to the following:

How does maaiiconnect calculate my bill?

You are billed monthly based on:

  • Your subscription plan (i.e., LITE, PRO, BUSINESS or ENTERPRISE)
  • The maaiiconnect add-on products in your subscription (i.e., Virtual Numbers)
  • The number of users (staff licences)
  • The usage generated from your account (i.e., SMS, Inbound & Outbound Calls, Conference Calls etc.)
  • These are the Pricing Metrics that are used to calculate your bill. We bill you at the beginning of each month.
What are Prorated charges?

Proration for plans and add-ons is accomplished in two parts:

  • The calculation of charges for unsubscribed items and unused time period of the current billing term.
  • The calculation of charges for the newly subscribed items for the remaining portion of the current billing period.

Upon upgrade/downgrade, the new subscription charges for the subsisting month would be charged on a pro-rated basis, and your credit card will be charged automatically (coming soon). If payment for your account is made through other accepted payment methods, the corresponding invoice for proration will be generated. Upon downgrade, you will be offered a refund for the payment made for the subsisting months in the form of credits, which is added to your account. These credits will be offset against the new Subscription Charges payable in the subsequent months.

Do the subscription charges include tax?

Unless stated otherwise, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively 'Taxes').

What billing currencies are supported?

We accept payment in USD only.

What are the different modes of payments?

We accept bank transfer and credit card payments (coming soon).

What billing cycle options are available?

We have 2 billing cycle options: Yearly and Monthly

How do I get my invoice every month?

Invoice is automatically sent to your registered email at the beginning of each month

Where can I download invoices for my account?

At this moment, invoices are sent at the beginning of each month and are not available for download on the maaiiconnect dashboard. However, we are working to enable invoice download for greater convenience.

Is it possible to change the invoice address?

Please reach out to your account manager or contact to change the invoice address. Kindly provide us with the new details such as the new billing email address so we can send you the invoices accordingly.

How will I be billed if I add staff licences on my annually-billed account?

The additional subscription charges for the subsisting period would be charged on a prorated basis, and your credit card will be charged automatically (coming soon). If payments for your account is made through other accepted payment methods, the corresponding invoice for proration will be generated.

Why does my Account have a Credit Limit?

Just like most other solutions, maaiiconnect employs credit limits for two main reasons:

Protect against fraud
Typically, the credit limit is set based on your usage and the monthly fees associated with your maaiiconnect services. This way if a hacker were to obtain access to your account, there would be a limit to the fraudulent charges. This is very beneficial to you because you may still be subjected to the call charges in the event of a hacked account.

Limit financial risk
We are pleased to offer many of our customer's payment terms rather than asking for pre-payment. To do this, we must assess each account and determine a reasonable credit limit. Credit limits are determined solely at the discretion of maaiiconnect management. You may request an increase in your credit limit by contacting one of our experts. maaiiconnect will not consider a credit limit increase if there is a past due balance on your account.

Why was I charged a late fee?

Late fee is automatically charged when a balance is not paid by the due date of that balance.

Which plan requires a security deposit?

A 3-month security deposit is required for maaiiconnect LITE, PRO and BUSINESS Plans.

Why do you require a three-month security deposit for the paid plans?

maaiiconnect is a powerful solution that can provide any organisation with an immediate global reach. Different types of usages can be generated through our platform in the forms of inbound calls, outbound international calls, SMS etc. A 3-month security deposit is required for maaiiconnect LITE, PRO and BUSINESS Plans to provide a minimum guarantee against future usage of the service. The security deposit is required upon initial paid plan account setup, and without prejudice to the foregoing for payment, M800 will return the full amount of security deposit after the expiration of the Subscribed Service Duration or the date of Service Early Termination.

Updated 29 days ago


Subscriptions, Fees and Payments


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